Update (24.10.2020)

Local COVID Alert Level: High applies to Coventry, Slough and Stoke-on-Trent

 

Please note: 
You can still move home if you’re in a very high alert level area. Estate and letting agents and removals firms can continue to work and people looking to move home can continue to undertake viewings.
Follow the national guidance on moving home safely which includes advice on social distancing and wearing a face covering.

 

“With this in mind, extra special measures have been put in place to keep our Customers and Transport Partners safe during these unprecedented times.
What are we doing to keep you safe?
Your collection & delivery: We have worked with our transport network to ensure the safety of both our customers and colleagues comes first. You can expect that we will always adhere to safe distancing rules and that we will take the necessary steps to ensure they we have sanitised and are wearing suitable face masks during your collection and delivery. We ask in the interest of everyone’s safety that our customers take the same precautions.
We ask that in the unlikely event that these measures have not been met with us that you contact your move coordinator so that we can take relevant measures to ensure this does not happen again.
Rescheduling: We are here to ensure that we can get your move completed and we are continuing to successfully move our customers, however during the current Covid-19 pandemic we are understanding that plans change and we are here to support you with those changes as they happen. Our move coordinators are on hand to discuss your needs and we are happy to work with you to change the dates of your move to a time that suits you at no extra cost. We ask that our customers give us no less than 24 hours’ notice to help us facilitate this.Cancellations: Our FREE to cancel policy within the deposit paid period remains in place, we have relaxed our cancellation policy prior to your move, we have now reduced the notification period to a minimum of 24 hours before your scheduled move, if notice is given within this timeframe we will cancel FREE of charge. All cancellations within 24 hours will remain set at 50% of the total moving cost. However, if your move cancellation is Covid19 related our move coordinators are on hand to help you to find a way to realise your desires to move.”